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STORE POLICY

CUSTOMER CARE

Commitment to Excellence:
At Victorian Rose, our customers are at the heart of everything we do. We strive to provide not just products, but experiences that resonate with the luxury, tradition, and quality our brand stands for.

Returns & Exchanges:
If you're not entirely satisfied with your purchase, we accept returns and exchanges within 14 days of purchase, with the receipt and in original packaging. Please note that some exclusions may apply.

Feedback & Concerns:
Your feedback helps us grow. If you have any concerns or suggestions, don't hesitate to reach out to our dedicated customer care team. We are here to help and ensure your Victorian Rose experience is exceptional.

PRIVACY & SAFETY

Data Protection:
We value your trust and prioritize your privacy. Personal information provided by customers is used solely for transactional purposes and is never shared with third parties without explicit consent.

Online Safety:
If we venture into online shopping, rest assured that our platform will be secured with the latest encryption technology to keep your details safe.

Marketing Communications:
By subscribing to our newsletter or providing your email at the time of purchase, you agree to receive promotional communications from Victorian Rose. You can opt-out at any time through the unsubscribe link in our emails.

PAYMENT METHODS

Accepted Forms:
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. Cash payments are also welcome in-store.

Secure Transactions:
Every transaction, be it in-store or potential online purchases, is processed through secure systems to ensure the safety of your financial information.

Receipts:
A receipt will be provided for every purchase. We encourage customers to retain this receipt, especially if they consider future returns or exchanges.

Payment Methods
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